© 2018 Picture The Scene

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Frequently Asked Questions

What time is Picture the Scene open?

Our hours of operations are Fri & Sat 11:00 a.m. – 7:00 p.m. Sunday 12:00 p.m - 6:00 p.m.

Mon-Thurs are by appointment only. Prices vary. 

 

 

Is there a professional photographer on location?

No, we provide the location. You are more than welcome to book an appointment for your photographer. The fee for photographers is the same as general admission, $12. 

 

 

Do you provide refunds or transfers?

No, all ticket sales are final and non-refundable or non-transferable. 

 

Are pets allowed?

Yes, we love animals at Picture the Scene. Well behaved cats and dogs on a leash are welcome.

 

Are tickets available at the door?

The best way to ensure your entry is to purchase a ticket online. However, walk-ins are welcome based on availability. 

 

Do you host private events?

Yes. We’d love to host your private event. Please contact us at hello@picturethescenergv.com

 

How much are tickets?

Tickets are $12 for adults. Children under 10 years of age have free admission with an adult admission. Limit 2 children per paid admission.

 

How many tickets can I purchase?

Ten tickets may be purchased under one transaction.

 

Can I rent the space for a private photo shoot?

Yes, Picture the Scene is available for private photo sessions. Please contact us at hello@picturethescenergv.com for details.

 

What time should I check in?

You must check in within the first 30 minutes of the hour slot you purchased (ie. arrive before 12:30 p.m. for a 12:00 - 1:00 p.m. time slot). Your one-hour time slot begins the time you purchased not the time you check in. Your ticket is only valid for the date and time that it was purchased for. 

 

What happens when I check in?

We will check you in by verifying the email address you used to purchase your tickets. If you arrive early we may ask you to wait outside until it’s your turn to enter. We explain the liability waiver has been signed upon purchase of the tickets. Picture the Scene is not responsible for accidents that may occur during your experience.

 

Can I go through the rooms as much as I want?

You will have full access during your one hour time slot to explore the space and take as many pictures as you’d like. Keep in mind that your hour begins at the time you scheduled, not the time you arrive. Ensure to arrive on time to take full advantage of your hour.

 

Are children allowed?

Yes, children are allowed with adult supervision. We kindly ask adults to keep children with them at all times. This will ensure the safety of the facility, your child, and other visitors. Please be mindful of your children’s whereabouts and behavior. 

 

Can I bring food or drinks?

No, we do not allow outside food or drinks during general admission. 

 

Do you have a dressing room?

We have a bathroom big enough to change if you'd like. We also have a baby changing table.

 

Are there any discounts?

Children under 10 are free. Limited 2 children per paid admission. There are no other discounts offered at this time.

 

Is photography allowed?

Of course! Photography is encouraged! Please tag us using #picturethescenergv

 

Professional photography is allowed. Keep in mind you will be sharing the space with other guests. Setting-up photography equipment may be inconvenient. Please ask us about our private sessions at hello@picturethescenergv.com

 

Is the space wheelchair accessible?

Yes, we have designed Picture the Scene to be wheelchair accessible. If you or anyone in your party have any special needs please let us know when you check in.

 

What type of payment do you take in the gift shop?

We currently accept debit/credit cards and cash. Bills over $50 will not be accepted. 

 

Can I return or exchange merchandise from the gift shop?

No, all purchases are final.